* SHIPPING POLICY
Products are shipped via USPS First Class (2-9 days), Shipping cost depends upon origin, destination, service, package weight, and other considerations.
Delivery time is calculated according to actual "business days" from the date shipped and does not include weekends or holidays. These delivery times are estimated by the carrier and are not guaranteed, unless otherwise noted.
- A flat fee of $8.00 is charged on all orders--so ordering more than one item at a time is less costly
- Free shipping on all orders over $50
- Orders are shipped on business days only. Business days are Monday-Friday, excluding holidays.
- At this time, MSH can only ship within the United States
* Return Policy
Mountain Spring Herbals offers a full and immediate refund for any items, for a 30-day period. If you are unhappy with the products you received, please send them back, no questions asked. While we hope you enjoy the products you recieve, please feel free to explain your complaint so we can improve our products and service. Refunds are only available for the dollar value of the merchandise - shipping expenses are the sole responsibility of the buyer.
* Cancellation Policy
If for any reason you need to cancel an order, this must be done quickly within the same business day that the order was placed. Because orders are processed the same day they are received, once your order has been processed and sent, cancellation is not available.
To cancel your order by e-mail please send a reply from your confirmation e-mail to firstname.lastname@example.org. Be sure to include your order number.
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